What We're All About
Indy Counseling Professionals specializes in counseling services for children, adolescents, and adults who are experiencing anxiety, trauma, or addiction. We are committed to partnering with you for successful results.
Together, we can work to identify the skills and strategies you need to reach your mental health goals.
Are you wanting to sign up your child for services? Please read our information page about our youth services for information on our onboarding process and treatment for clients under 18.
We have two locations!
Lawrence Location
5660 Caito Drive, Suite 126
Indianapolis, IN 46226
Carmel Location
10609 N Park Avenue
Carmel, IN 46280
Take a Look Inside our Lawrence Office
We support New Day Indiana
New Day Indiana is a nonprofit organization dedicated to providing treatment funds for individuals in financial need who have survived trauma to utilize in private practice settings. Their goal is to provide scholarships for therapists working in community mental health centers to receive specialized trauma training.
To read more about New Day Indiana or to donate, visit their site.
Have you experienced EMDR Therapy? We'd love your feedback on how it's affected your life!
Frequently Asked Questions
What are your service costs?
Indy Counseling accepts most major Commercial medical insurances, Medicaid, HIP, Hoosier Healthwise, Hoosier Care Connect, and Medicare. Insurance participation depends on the therapist. Prices are based on your plan's benefits and your insurance's fee schedule. Our office does not EAP benefits. If you'd like to see our policies regarding fees, please request this from our front office Intensive sessions cannot be billed to insurance. We accept Cash, Check, Credit Cards (AMEX Currently Unavailable), and Debit Cards We also accept CareCredit. Check our prices for self-pay services and services not covered by insurance by clicking on the Fee Schedule button Below.
What is your cancellation policy?
Our office Requires 48-hour notice of all cancellations and rescheduled appointments. If you inform our office of a cancellation under 48-hours from the appointment time, you will be charged a cancellation fee.
If you miss three consecutive sessions, your account will be made inactive.
Fee For Therapy Services
$50 for <48 hour notice
$100 for <24 hour notice
For Biofeedback:
$30 for <48 hour notice
$60 for <24 hour notice
For Intensive sessions, we require at least 48-hours notice for cancellations or rescheduling. You will receive an appointment reminder three days before your scheduled session!
Cancellation fees are broken down by time:
Under 48-hours Notice: $75.00 fee
Under 24-hours Notice: $150.00 fee
Same day cancellation: $250.00 fee
All appointment reminders will be sent at least 72 hours before your scheduled appointment.
Clients with Indiana Medicaid, HIP, HHW, or HCC plans will not be charged for cancellation fees, however services will end if there are multiple cases of cancelling in under 48 hours.
Medicaid Cancellations:
1st Late Cancellation / No Show: An Alert will be added to your account
2nd Late Cancellation / No Show: All recurring sessions will be cancelled, you will only be able to set one appointment at a time until attendance is regular
3rd Late Cancellation / No Show: Your account will be made inactive
For our full cancellation policy, please click the button labeled "Full Cancellation Policy"
I want to schedule a consultation. What should I do?
Our office offers free consultations so you can meet a provider and see if it's a good fit. Our consultations last 15 - 30 minutes. We'll need a little information from you before you can schedule a consultation. If you call our office or send in a submission form, our schedulers will reach out to make sure we have your name, date of birth, contact information like email and phone number, information on if you plan on using insurance for services, and a brief description on what you're looking to work on in therapy. Once we have a time that works for you and the therapist, we'll need to know if you want an in-person or virtual consultation. If you're in-person, please make sure you know which location your consultation will be at! For virtual consultations, our office uses our Therapy Appointment portal to host the video call. You will need to establish a Therapy Appointment account and have access at least 24-hours before your consultation. Our schedulers will send you a login link from Therapy Appointment to your email. It will have you enter your date of birth, then set a username and password. Therapy Appointment will ask you to fill out other information like address, emergency contacts, etc. You may skip over most of this information - We also ask that you skip adding any insurance or payment information at this time. If you get stuck at any point, our schedulers can help! Our office may cancel / reschedule a virtual consultation if you have not set up your Therapy Appointment account at least 24 hours before the consultation.
What is the process of setting up a first appointment?
Scheduling a first session brings a lot of questions! We have a scheduler that can help you at every step of the onboarding process, so please use them as a resource! Our office will start by grabbing some basic information from you. We'll need to know your name, date of birth, contact information like email and phone number, information on if you plan on using insurance for services, what times work for an appointment, and a brief description on what you're looking to work on in therapy. Our schedulers will also ask if you have a preference of what therapist you'd like to work with. If you don't have a preference, that's completely fine! They'll be able to match you with a therapist based on your therapeutic needs, availability, and insurance. Our office will set up a Therapy Appointment account and send you a login link. You'll need to complete your account by adding information it requests. Please note if you're using Medicaid benefits, you should not add payment information. Our schedulers will assign new client paperwork in your Therapy Appointment portal. Once you complete the information adding portion, it will take you to your "Docs and Forms," where you can complete your new client paperwork. We highly recommend filling out new client paperwork completely - If you skip over questions asking about your therapeutic needs and symptoms, we'll need to spend more time during an intake getting this information. Your Therapy Appointment account and new client forms must be completed at least 48 hours before your first appointment. Our office will cancel/reschedule your appointment to allow more time to fill out paperwork if it is not complete. To schedule and hold your first appointment, our office will take a $50.00 new client deposit UNLESS you are using Medicaid benefits. This $50.00 deposit applies to your first session's copayment/coinsurance/deductible amount due. If your insurance pays 100%, we will refund this deposit back to you once we have confirmation of their payment. Our office has a 48-hour cancellation policy, and we will keep this $50.00 new client deposit if you do not give us 48-hour notice of cancellations/rescheduling for the first session unless it is an emergency. If you are using Medicaid coverage to pay for sessions, our office will cancel future sessions if you do not show for your first appointment, unless you are cancelling due to an emergency. If you are scheduling virtual sessions, your sessions will be held through Therapy Appointment. Please make sure to keep your login information!
Why Counseling?
Most people that come to Indy Counseling Professionals just need someone who will listen. Or perhaps they are tired of feeling the way they do and are ready to take some positive actions. Whether you feel stuck in one place or find yourself navigating a sudden life change, Indy Counseling Professionals is here to provide guidance and work closely with you to create positive outcomes. We are here for you. If it would support your needs, we also encourage your family or significant other to participate in this journey with you.
Do you support clients who are part of the LGBTQ+ Community?
We are proud to support clients who are part of the LGBTQ+ Community! Our staff at Indy Counseling Professionals have experience providing individual, family, and couples/polyamorous partners therapy to clients who identify as lesbian, gay, bisexual, transgender, queer, non-binary, intersex, or any way you identify. Our therapists work to engage with the LGBTQ+ community to promote empowerment, cultural sensitivity, and equality. We also collaborate with medical providers in the Indy area to provide the best possible care to clients who need gender affirming care. We meet everyone where they are and stand with them in awareness and alliance. We are passionate about our services and proud to be an LGBTQ+ ally.
Will I be judged or criticized?
We are here to help, not to judge. It takes strength to share your challenges and begin the process of change; we respect this by remaining non-judgmental at all times. Emotional states are complex and accumulative, and everyone is unique. During counseling, we’ll work together to sort things out and find a healthy direction for your future.