We're looking to grow our team! We are looking to build a team that has a diverse work history, background, and specialties. We happily will make accommodations during the initial contact and interview process if they are needed, please specify in your application if you would like accommodations made.

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We are hiring for our Carmel Location Scheduling Coordinator

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JOB DESCRIPTION

Position: Scheduling Coordinator

Department: Admin

Status: 28-40 hours a week

Start Date: Immediate 

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POSITION SUMMARY

Scheduling Coordinator: enrolling new clients and managing the needs of current clients at the Carmel Location. This position is under the direct supervision of the Practice Manager and shares duties with Hub iNDy administrative assistant and the Lawrence Scheduling Coordinator. 

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RESPONSIBILITIES

Client services (80%)

• Onboarding new clients at the Carmel Location

• Scheduling and rescheduling clients

• Managing our therapist’s waitlist for new clients

• Provides clients with referrals and resources if we are unable to see them

• Checking client insurance benefits

• Taking Payments and updating information over the phone

• Acquiring new clients through social media networks

• Scheduling and assisting the owner of the practice 

 

Inner Community Management (20%)

• Participates in weekly administrative meetings to provide perspective on developing our services to clients 

• Support therapists with scanning documents and sending letters

• Maintain retention list and assist therapists with updating their caseload and client status

• Help maintain a clean office environment- stocking snack-bar, filling hand towel machines and emptying trash

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PAY and BENEFITS

• W2 Salaried Position

• $20-$23/hr depending on experience

• One hour paid lunch if working 6 hours+/day, 30 minutes paid lunch if working ½ day

• $250/mo HRA (no major medical offered)

• Participation in 401K and Supplemental Insurance

• PTO and Holiday Pay

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 QUALIFICATIONS AND EXPERIENCE

• High School Diploma or equivalent

• Excellent Customer Service Skills

• Proficiency in Google Suite: Google Drive, Docs, Spreadsheets, etc.

• Detail focused and highly organized

• Medical or mental health office previous experience preferred

• Insurance benefit experience preferred

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WORKING CONDITIONS

• Completes hours at company office (some remote hours available)

• Extensive sitting

• Computer and phone usage

• Sharing workspace with other staff members

• Face to Face interaction with clients

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OUR PRINCIPLES

We respect each client’s individual journey by…

• Offering a welcoming, warm, and inclusive environment to all

• Establishing fair compensation for our services so that it is in financial reach of our customers

• Maintaining strict confidentiality and high integrity in our account management

• Providing timely communication with staff and clients

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We demonstrate professionalism and grow our practice as evidenced by…

• Having direct, honest conversations with one another, our clients, and prospective clients

• Contributing ideas for improvement and openly exploring changes toward improvement

• Acknowledging when something isn’t working and staying solution focused until it’s resolved

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We work together creating a healthy Inner Community by…

• Caring for each other’s well being

• Sharing resources and knowledge

• Assuming the best intentions

 

We contribute to our Surrounding Community through…

• Offering our time and talents as representatives of ICP

• Contributing to other agencies or causes that promote resources for our clients

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